Service Contracts

Service Contracts

SureService Support Agreements provide a program that addresses the operational and maintenance needs of your control system.

By aligning your in-house system support team with POND Technical Sales, New England Controls and Emerson’s factory support services, we create a partnership whose primary goal is to ensure that your systems and/or instrumentation provides continuous top-notch performance and delivers better return on investment.

At POND Technical Sales, our SureService Support Agreements consist of three types of support services:

System Availability Services

Keep the automation system running – The essential day-to-day system maintenance activities performed by the client’s own automation engineers with support from POND Technical Sales’ SureService and Emerson teams. These services are designed to help achieve the desired level of certainty for system uptime.

Application Services

Apply the best technologies with a focus on prevention of system issues and improvement of plant operation. These services are designed to help achieve expected results of the technology and related work processes as the company reacts to evolving business conditions.

System Sustainability Services

Preserve the control system investment – To sustain the initial investment such that it matches the standard of the technology that can be routinely supported and serviced (i.e., minimize the total cost of ownership for keeping the system viable and ensuring the required level of system uptime).